Shipping policy
SHIPPING POLICY
This Shipping Policy forms part of the Terms of Service of Gioia Jewels.
1. Processing Time
All orders are processed within 1–7 business days unless otherwise stated. Processing times are estimates only and may vary during peak periods.
2. Shipping Methods
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Domestic orders are shipped via Australia Post.
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International orders are shipped via Australia Post or other nominated carriers.
3. Delivery Timeframes
Delivery timeframes are estimates only and commence from the date of dispatch. Gioia Jewels does not guarantee delivery dates and is not liable for delays caused by postal services, customs, or other external factors.
4. Risk & Responsibility
Once an order has been dispatched, risk of loss or damage passes to the customer. Gioia Jewels is not responsible for any loss, delay, or damage occurring during transit.
5. Tracking
Where available, tracking information will be provided once the order has been dispatched. It is the customer’s responsibility to monitor tracking and ensure delivery.
6. Incorrect Address
Customers are responsible for providing accurate shipping information. Gioia Jewels accepts no liability for orders delivered to incorrect or incomplete addresses supplied by the customer.
7. Lost, Delayed or Damaged Parcels
If a parcel is lost, delayed, or arrives damaged, the customer must contact us promptly at gioiajewelsaus@gmail.com or 0402 623 777 (SMS only). We will assist in lodging an investigation with the carrier but are not liable for outcomes or carrier decisions.
8. International Shipping
International customers are responsible for all customs duties, taxes, import charges, and any additional fees imposed by their country.
9. Acceptance
By placing an order, you acknowledge and agree to this Shipping Policy.