Legal notice

 

Gioia Jewels

This page outlines all policies and legal information relating to purchases, services, and use of our website. By purchasing or using our services, you agree to the terms below.

1. TERMS OF SERVICE

By using our website or purchasing from Gioia Jewels, you agree to the following:

General

  • All services, products, bookings, and courses are subject to these Terms.

  • We reserve the right to update or modify these Terms at any time.

Payments

  • Full payment is required at time of purchase or booking unless otherwise agreed.

  • We may cancel any order if payment is not received.

No Refund Policy

  • All sales are final. No refunds are provided under any circumstances.

  • This includes change of mind, incorrect selection, or unused services.

Liability

  • We are not liable for injury, loss, or damage resulting from misuse or failure to follow instructions.

  • Customers accept full responsibility once products/services are delivered.

2. RETURN & REFUND POLICY

  • No refunds under any circumstances. All sales are final.

  • No exchanges unless an item is confirmed defective.

Defective Items

  • Must be reported within 7 days of receipt.

  • Proof is required (photo/video).

  • If approved, a replacement or store credit may be offered at our discretion.

Not Considered Faults

  • Change of mind

  • Incorrect selection or sizing

  • Wear and tear or post-purchase damage

Additional

  • Sale items and gift cards are non-refundable and non-returnable.

  • Items must be unused (unless faulty).

3. SHIPPING POLICY

Processing Time

  • Orders processed within 1–7 business days.

Shipping

  • Domestic: Australia Post

  • International: Australia Post or equivalent carriers

Risk

  • Once dispatched, risk transfers to the customer.

  • We are not responsible for delays, loss, or damage in transit.

International

  • Customers are responsible for customs, taxes, and import fees.

Incorrect Address

  • We are not liable for incorrect addresses provided by customers.

4. PRIVACY POLICY

We respect your privacy and handle your data responsibly.

Information Collected

  • Name, contact details, address, payment information

Use of Information

  • Order processing

  • Customer support

  • Service updates

  • Marketing (if consented)

Data Protection

  • We take reasonable steps to protect your information.

Sharing

  • We do not sell your data.

  • Shared only with service providers (e.g. shipping, payment processing).

Your Rights

  • You may request access, correction, or deletion of your data.

5. LEGAL NOTICE

  • All website content is owned by Gioia Jewels and protected by copyright.

  • No reproduction or use without permission.

  • We are not responsible for errors, external links, or third-party content.

  • This website is governed by the laws of Victoria, Australia.

  • No content constitutes legal or professional advice.

6. CONTACT INFORMATION

For all enquiries:

Email: gioiajewelsaus@gmail.com
Phone (SMS only): 0402 623 777
Response time: 1–2 business days